Frequently Asked Questions

Buyer/Supporter FAQs

Are donations to a campaign tax deductible?

Yes.  If a campaign’s work is considered to be for a charitable purpose then it is probably deductible.

Of course, if you have questions as to whether you can deduct a contribution, please consult your tax professional.

 

Can I buy your coffee for my coffee shop, restaurant, or church?

Absolutely. We have been supplying coffee shops, churches and restaurants for years. We would love to work with you to make your business a genuine success. Any product you see offered in our campaigns is available for wholesale.

In addition, we are a custom small-batch roaster and can work with you to find just the right coffee for your needs.

Please let us know you are interested through our Contact Us page.

Is it safe to order online?

We use Secure Socket Layer (SSL) encryption method through Verisign (now owned by Norton/Symantec) to protect your data from third parties as it is transferred over the Internet. Your information is safe with us. In addition, none of our staff or product vendors has access to your sensitive credit card information at any time.

How much is shipping? Can I track my shipment?

Online buyers are charged a $5 flat rate for shipping. Once your order ships, you will receive a confirmation email with tracking information.

In addition, you can check the status of your order from you account dashboard. Under the “Transactions” tab, you can click the “Track Shipment” button.

How long does it take to receive my order?

If you have ordered from an online campaign, we will roast and ship your order within 3 business days.

If you have placed an order face-to-face through a campaign, the campaign organizer will distribute your order to you. You can contact that person for more information.

Can I cancel my order?

Though we would like the opportunity to help you with any issue you may have, we understand that sometimes you just need to cancel an order. If your order has not yet shipped, you can cancel your order by submitting a request on the Contact Us page. Make sure to reference the order and be specific about your request. Funds will be refunded within 2 business days. Orders that have shipped cannot be canceled.

Campaign Organizer FAQs

What are the administrative fees for cash donations to my campaign?

We are proud to offer some of the lowest fees available for facilitating your donations. 2.99% + .30 (card processing fee) + 4.49% (administrative fee).

Are donations to a campaign tax deductible?

Yes.  If a campaign’s work is considered to be for a charitable purpose then it is probably deductible.

Of course, if you have questions as to whether you can deduct a contribution, please consult your tax professional.

 

Does it cost anything to use Your Cup Counts?

Nope. The program is entirely free to join and use.

What types of campaigns does Your Cup Counts offer?

The most profitable option is to run a combined a face-to-face and online campaign. Once you’ve set up your online campaign, we’ll send you face-to-face product guides and order forms to collect orders in person from local supporters. Simply take orders and collect payments (cash or checks made out to your organization). At the close of your campaign, place a bulk order for your face-to-face campaign sales and distribute the products locally. The surplus is yours…total sales – product cost = YOUR PROFIT.

At the same time, promote your online campaign via social media, church bulletins, emails, etc. Your online supporters will pay flat rate shipping and have each order shipped directly to them. You keep the surplus profits and combine them with your online profits.

Strictly Online Campaigns…The main thing to consider with this method, is that you may lose some of the support of people who may not be able to place orders online or who can’t hear about your campaign because they aren’t connected on social media. Combining your online campaign with the face-to-face option will boost your profits.

Strictly Face-to-Face Campaigns…This is a proven method. Just take the orders, collect the money, and let us ship products to you for local distribution. Contact Us if you’d like to run a strictly face-to-face campaign and we’ll email you everything you need to get started today. (Keep in mind, an online campaign is easy to set up. Even one online sale boosts your profits!)

My mission agency sends missionaries around the world…can this program help us raise money?

Absolutely. Through our YCC Partner Program, you can share Your Cup Counts with individuals and teams as a resource for raising funds for both long and short-term missions.

Your agency will receive a 2% commission on the total sales of each campaign that results from a referral. This commission is not subtracted from the campaign’s profits. It is paid directly from us to you as a token of thanks for your referral.

There is no limit to your earnings. Your organization will earn this commission for each and every referred campaign. As your missionaries fund their efforts, you can bolster your annual budget as well.

Click here for more information or to schedule a call with a Partner Specialist.

Can I raise money for my child’s local sports team?

Absolutely. You can raise money to benefit any team, school, church or any other non-profit. If you are passionate about helping an organization, all you have to do is click Start a Campaign and direct us to send the funds to the organization you want to support. You will be the contact person for the campaign, but we will send the funds you earn directly to the organization.

What other types of organizations use Your Cup Counts?

Religious – Funds are used to support non-profit church activities or church-related activities such as youth groups, mission trips, camp scholarships, etc.

Charitable – Funds are used to support a benevolent cause such as United Way, civic organizations, after school programs, food banks, etc.

Educational – Funds are used to support a school or school-related organization (i.e. band, club, student or parent group associated with an educational institution.)

Teams and Community – Funds are used to support community-based activities devoted exclusively to charitable, educational, or recreational purposes and not for individual gain.

See our Terms of Service for exclusions. We reserve the right to deny or terminate any campaign that violates our Terms of Service.

When will my supporters get their products?

Online campaigns…Your supporters will pay $5 flat rate shipping at checkout. We ship each order directly to the supporter within 2-3 business days.

Face-to-face campaigns…You will tally your sales and send us a bulk order along with payment. We will ship the entire order to you (the campaign organizer) to distribute to your supporters at a time and place of your choosing. Your order will be shipped within 5 business days of payment. Orders of more than 40 items receive free shipping.

When will we receive the funds we raise?

Online campaigns…We will distribute your funds within 5 business days of the close of your campaign via PayPal or paper check.

Face-to-face campaigns…Your supporters make out their checks to your organization for each order. At the close of your campaign you simply pay Your Cup Counts for the cost of products ordered and keep the difference. Total sales – product cost = YOUR PROFIT.

How much is shipping? Can I track my shipment?

Orders over 40 items will receive FREE ground shipping in the continental U.S. Orders less than 40 items will be charged the standard FedEx Ground rate. Once your order ships, you will receive a confirmation email with tracking information. It you need further assistance, please CONTACT US.

Can I buy your coffee for my coffee shop, restaurant, or church?

Absolutely. We have been supplying coffee shops, churches and restaurants for years. We would love to work with you to make your business a genuine success. Any product you see offered in our campaigns is available for wholesale.

In addition, we are a custom small-batch roaster and can work with you to find just the right coffee for your needs.

Please let us know you are interested through our Contact Us page.